Privacy Policy

Effective Date: June 2026

Elara Retreats, operated by Majestic Desert Properties AZ LLC ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (elararetreats.com) or book a reservation with us.

1. Information We Collect

We collect information that you voluntarily provide to us when you inquire about a property, make a reservation, or communicate with us. This includes:

• Personal Identification Information: First and last name, email address, phone number, and billing/mailing address.

• Payment Information: Credit card details and billing information. Note: We do not store full credit card numbers on our servers. All payment data is securely transmitted to and processed by our PCI-compliant payment gateways.

• Reservation Details: Travel dates, number of guests, vehicle information, and any special requests or communications related to your stay.

• Automated Information: When you browse our website, we may automatically collect standard technical data, such as your IP address, browser type, device information, and browsing patterns using cookies.

2. How We Use Your Information

We use the information we collect primarily to fulfill our core business operations, including:

• Processing and managing your reservation.

• Processing your payments, security deposits, and refunds.

• Communicating with you regarding your booking, check-in instructions, and property access codes.

• Responding to your customer service requests and support needs.

• Protecting against fraudulent transactions and ensuring the security of our property.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with trusted third-party service providers necessary to operate our business and fulfill your reservation:

• Property Management System (PMS): We utilize OwnerRez to securely manage our reservation calendar, generate quotes, and automate guest communications.

• Payment Processors: We use secure third-party payment gateways (such as Lynnbrook Group) to process your financial transactions.

• Operational Partners: Information such as travel dates and guest counts may be shared securely with our cleaning (e.g., Breezeway) and property maintenance teams to prepare for your arrival.

• Legal & Safety: We may disclose your information if required by law, to enforce our Rental Agreement, or to protect the rights, property, and safety of Elara Retreats, our guests, or others.

4. Cookies and Tracking Technologies

Our website may use "cookies" and similar tracking technologies to enhance user experience, analyze website traffic, and remember your preferences. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, doing so may affect the functionality of certain parts of our website, such as the booking engine.

5. Data Security

We implement a variety of standard security measures to maintain the safety of your personal information. All sensitive payment data is transmitted via Secure Socket Layer (SSL) technology and encrypted directly into our payment provider's database. Only authorized personnel with specific access rights can view your reservation data.

6. Your Data Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: Email: [Insert your Elara Retreats support/contact email here]